Help and contact
A question, an alert or connection issue? Write to us.
Contact us
- support@tequi.app
- Publisher
- Tequi (Charles Grimont)
To help us help you, tell us the model of both phones and what you see on screen.
Frequently asked questions
The two phones do not connect
Check that the other phone is in Baby Mode, on its pairing screen: a new parent device is only accepted while that screen is shown. Both phones need Internet access, over Wi-Fi or mobile data.
I get no alerts with the screen off
Allow Bercio's notifications. On Android, turn on “Screen-off monitoring” in the settings and turn off battery optimisation for Bercio: some manufacturers close apps in the background. On iPhone, Bercio keeps the screen on while monitoring: avoid Low Power Mode. Then try “Test alerts”.
“Too dark to detect movement” appears
A phone has no infrared vision: leave a night light on in the nursery. Sound and crying are still monitored in the dark.
Bercio missed some crying
Recognition can miss some cries. Keep “Cries only” off to be alerted to every noise, and adjust the sound sensitivity in the settings.
Can I monitor several children?
Yes: up to 4 baby devices per parent device, one per room. On the parent device, “+” adds a room and “Watch all rooms” reconnects them all.
Delete your data
Bercio has no account and no server that would keep your data: everything stays on your phones, and you erase it yourself.
- Night journal: on the parent device, open the night journal, then “Clear journal”. It only keeps the last 14 nights anyway.
- Paired devices: on the baby device, “New code” forgets every paired parent device. On the parent device, “Remove this room” forgets a room.
- Photos: they stay in a temporary folder of the app until you share them; photos saved to your gallery are deleted from the gallery.
- Erase everything: uninstall the app, or, on Android, Settings › Apps › Bercio › Storage › Clear data.
If you wrote to us, you can ask us to delete our exchanges at the same address: support@tequi.app
Your ad choices
- In the European Economic Area, the United Kingdom and Switzerland: Settings › “Manage ad choices”, to review your consent at any time.
- On iPhone and iPad, tracking permission is set in Settings › Privacy & Security › Tracking; without it, ads are not personalised.
- The advertising ID can be reset or deleted in the phone's settings (on Android, Settings › Privacy › Ads, depending on the model).
- Data processed by Google follows Google's own rules: https://policies.google.com/technologies/partner-sites